24th March 2020
We hope that you and your team are safe and well.
The position with COVID-19 and the advice of the UK Government are both developing rapidly and I wanted to give you an update on the approach at Four D Rubber.
We remain open and able to manufacture and despatch as of now. We have reduced the number of on-site personnel to a critical team to safeguard our employees and to follow Government guidelines. Once we have despatched completed orders in the next few days we will focus exclusively on our medical, dental and therapy products as well as material that is key for food production. We believe that these are essential businesses and so need to be given priority in the coming weeks.
Our facilities in Sri Lanka are subject to a nationwide lock down. This is scheduled to be lifted next week and manufacturing will resume as soon as possible.
Please accept our apologies if your orders are affected by this but I’m sure you will understand the exceptional position that we find ourselves in. We will obviously endeavour to get all or part of your order to you as soon as possible. We will keep you updated of developments but please direct any queries in the meantime to firstname.lastname@example.org. The main telephone number will be directed to a mailbox for the next few weeks which will be checked every few hours. In the first instance, email is the best contact route.
We hope that the situation will start to improve in the coming weeks so that we can restore a full service. Thank you again for your patience and understanding.
Best wishes to you and your teams
4D Rubber Company Ltd.
T: 01773 763134
19th March 2020
In light of the current situation with COVID-19, we wanted to share an update on what we, as a business, are doing.
Our first priority is obviously the health and safety of our staff. During this time of uncertainty, we want to reassure you that we are closely following Government advice and putting specific measures in place to minimise possible risks. At the same time, we are taking all steps to continue to service our customers and maintain manufacturing in both locations.
In line with UK Government guidelines, we have put in place facilities for remote working in our customer services, sales, accounts and quality departments. This should enable these functions to continue to operate through the period of disruption. However, if possible in the first instance, could you contact us by email as inbound call handling will be more limited during this time.
We just want to reassure you that we remain open for business and will take all possible steps to maintain a service throughout the coming weeks. We are prioritising current orders and working hard to pull forward delivery dates in case of any further disruption. We may also look at part shipments of priority items for you or logical parts of an order ready to ensure supply is maintained.
If you expect to need to place orders in the next few weeks. it would be very useful to receive them as soon as possible so that we can plan for them and manage our supply chains. I’m sure you’ll understand that any shipment dates we quote may be subject to revision as the situation develops.
Within our operations we have put in place appropriate controls and cleaning regimes to minimise the risk of spreading the virus. The latest work, funded by the US Government, indicates that the Covid-19 virus can survive on surfaces without a host for a maximum of 3 days. On this basis, there is not an identified risk of infection from our products or packaging.
As you will appreciate, the landscape is rapidly changing, but we will continue to provide updates as appropriate.
Please kindly ensure that this communication is shared within your business. In the meantime, if you have any questions please don’t hesitate to contact me or a member of my team.
Thank you for your continued support and we wish you all the very best in this developing situation.
Joseph Lewis | Business Development Manager
4D Rubber Company Ltd.
T: 01773 763134